When you’re in the market for a garage door company, you’re seeking a true industry professional who possesses a deep understanding of quality garage door installation. The ideal partner is trustworthy, delivers exceptional workmanship, and provides reliable repair services.
Raynor Garage Doors in Dixon, a family-owned manufacturer, offers high-quality products through a network of authorized dealers in your local area.
To effectively choose a garage door company, it’s beneficial to formulate a list of questions to ask yourself and a set of questions to pose to prospective businesses. Asking insightful questions is an excellent method for gaining valuable insight into the company and its personnel.
Questions to Ask Yourself
Do They Have a Good Reputation with Former Clients?
In the service industry, negative news tends to spread rapidly. As you research how to select a garage door company, pay attention to unfavorable reviews. If a client expresses dissatisfaction with the service they received, they are likely to share their experience publicly.
However, it’s important to approach negative reviews with a degree of discernment. People are often more inclined to write a review for poor service than for satisfactory service. Don’t let one or two isolated negative reviews dissuade you from choosing the right garage door installers for your home.
Instead, solicit recommendations from your friends or colleagues. Service-based industries heavily rely on word-of-mouth referrals, even in our digital age. Homeowners are often eager to recommend top-tier businesses they trust to perform work inside their homes.
How Long Have They Been in Business?
A business isn’t automatically untrustworthy simply because it has only been operating for a few years. Nevertheless, if you engage with a newer business that ceases operations a few years down the line, you will be compelled to find an entirely new company for any future repair services. Your garage door may also no longer be covered under warranty if the original business folds.
Check their Better Business Bureau (BBB) rating. Even if a business hasn’t been in operation for decades, a high BBB rating indicates that the business is financially sound and likely to remain operational for an extended period. BBB ratings are strong indicators of trustworthiness and a high standard of customer service.
Do They Offer Products You Want?
Some garage door companies exclusively work with a single manufacturer. If you have a specific brand in mind, ensure you choose a company that distributes that brand.
Furthermore, confirm that the company offers a door with your preferred type of garage door opener. While it might seem like a minor detail, a garage door represents a significant investment, and you should ensure you get precisely what you desire.
Questions to Ask the Company
Once you’ve refined your understanding of how to choose a garage door company and narrowed your selection to your top contenders, you can proceed to determine which one best meets your needs. Continue reading for some crucial questions to ask:
What Type of Warranty Do You Offer?
When you purchase a new garage door, the manufacturer’s warranty typically covers defects in the product itself. If the door exhibits manufacturing flaws, the manufacturer’s warranty will usually cover the associated costs.
A distinct type of warranty covers the installation service. A reputable garage door company will provide a labor warranty. Any damage resulting from the installation process should fall under the company’s warranty.
Always insist on receiving a written version of the complete warranty and an itemized bill that clearly outlines costs for parts and installation. This documentation will serve as proof of your warranty should you require future maintenance.
It is never advisable to choose a garage door company that does not offer a warranty.
Are You Fully Insured?
Homeowners bear liability for any accidents that occur on their property, including those during garage door installation. A trustworthy company will be fully insured, ensuring that if an employee sustains an injury while on your property, their insurance will most likely cover the employee’s medical expenses.
Do not accept a verbal affirmation as sufficient proof of insurance. If they cannot provide you with documented proof of insurance, you could face a lawsuit in the event of an injury.
Do You Have All the Proper Certifications?
It is essential to know that anyone you allow into your home is trustworthy and qualified for the job. Some companies employ subcontractors rather than full-time employees. Be sure to inquire if they hold any certifications for comprehensive installation protocols.
In the United States, you should look for two primary certifications from a reputable garage door company:
- DASMA (Door & Access Systems Manufacturers Association): This is a prominent trade association representing over 95% of the U.S. market for garage doors and related products, specifically for manufacturers.
- International Door Association (IDA): The IDA aims to enhance and advance the door and access systems industry through advocacy, education, leadership, and collaboration.
If an authorized garage door dealer is a member of either of these organizations, you can generally trust that they are qualified to offer excellent customer service and safe garage door installation.
Top-Quality Garage Doors Since 1944
Now you possess the knowledge to choose a garage door company effectively. You understand what questions to ask yourself and the garage door company. Your ultimate selection should be a company that provides insurance, holds proper certifications, and offers a robust warranty.
Raynor Garage Doors, located in Dixon, IL, commenced operations in 1944. Their top-quality doors are exclusively available through Raynor Authorized Dealers to uphold their stringent installation standards.